Changes or Correction: Changes to an order already in process may be made depending on the production status of the order.
Additional costs may be incurred for such changes and additional production time may be required to accomplish certain changes.
Should an order be cancelled that is in production, charges will be incurred for work already completed when the order is cancelled.
Fabric Color Variations: Please be aware that we cannot guarantee exact color matches of material with each shipment due to color variations of dye lots. Certain fabrics are subject to color/shading variations.
Freight: All orders are subject to shipping charges for our warehouse.
Lead Times: Standard lead-time for custom embroidered or printed stock items is 15 business days after approval. Lead times vary by season; please discuss lead-time and in-hand dates with Customer Service Representative to insure timely delivery.
Payment Terms: Approved accounts are eligible for Net 30 terms from date of invoice. Advance payment may be made using American. Express, MasterCard, Visa, Cash or Check.
Late Payment: Past due invoices are subject to a 1.5% monthly finance charge.
Return Policy: Returned blank goods are not accepted without prior written authorization issued by our Customer Service Department. A fifteen percent (15%) restocking fee will be assessed on all returned blank goods resulting from customer error. Return of decorated/embellished or custom made product will not be accepted except in instances of production errors. Returns must be made within 7 days of delivery. Returns not received within 14 days after approved return authorizations will be void and cancelled.
Set Up Charges: Digitizing is provided at no charge. Screen prints may require set up charges.
Stock Availability: Stock items are maintained at all times. However, occasional out of stock situations do occur. Please contact Customer Service Representative for current inventories.
Damaged Shipments: Inspect all shipments carefully. All claims for lost or damaged shipments must be made directly to the delivery carrier. Grunt Apparel is not responsible for damage during shipment.